RETURN POLICY
Return Policy
At Splendid Trends, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help.
Returns
You may return unworn, unwashed, and undamaged items within 30 days of purchase for a full refund. All original tags must be attached, and the item must be in its original packaging.
Exchanges
We are happy to offer exchanges for items that are defective or damaged upon receipt. Please contact our customer service team within 7 days of receiving your order to arrange for an exchange.
Non-Returnable Items
Some items are non-returnable for hygiene reasons, including but not limited to earrings and undergarments, unless they are defective.
How to Initiate a Return or Exchange
1. **Contact Us**: Please email our customer service team at [email address] with your order number and details about the items you wish to return or exchange.
2. **Receive Authorization**: Once your return or exchange request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
3. **Pack and Ship**: Securely package your items, ensuring all original packaging and tags are included. Ship the package to the address provided with your RMA number.
4. **Receive Refund or Exchange**: Upon receiving your returned items, we will inspect them and process your refund or exchange promptly.
Refunds
Refunds will be issued to the original method of payment used for the purchase within 7-10 business days after we receive the returned items.
Shipping Costs
Please note that shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the return is due to our error (e.g., wrong item shipped, item arrived damaged).
Contact Us
If you have any questions about our return policy, please don't hesitate to contact our customer service team at [phone number] or [email address]. We're here to assist you and ensure your experience with Splendid Trends is nothing short of excellent.
At Splendid Trends, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help.
Returns
You may return unworn, unwashed, and undamaged items within 30 days of purchase for a full refund. All original tags must be attached, and the item must be in its original packaging.
Exchanges
We are happy to offer exchanges for items that are defective or damaged upon receipt. Please contact our customer service team within 7 days of receiving your order to arrange for an exchange.
Non-Returnable Items
Some items are non-returnable for hygiene reasons, including but not limited to earrings and undergarments, unless they are defective.
How to Initiate a Return or Exchange
1. **Contact Us**: Please email our customer service team at [email address] with your order number and details about the items you wish to return or exchange.
2. **Receive Authorization**: Once your return or exchange request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
3. **Pack and Ship**: Securely package your items, ensuring all original packaging and tags are included. Ship the package to the address provided with your RMA number.
4. **Receive Refund or Exchange**: Upon receiving your returned items, we will inspect them and process your refund or exchange promptly.
Refunds
Refunds will be issued to the original method of payment used for the purchase within 7-10 business days after we receive the returned items.
Shipping Costs
Please note that shipping costs are non-refundable, and customers are responsible for return shipping expenses unless the return is due to our error (e.g., wrong item shipped, item arrived damaged).
Contact Us
If you have any questions about our return policy, please don't hesitate to contact our customer service team at [phone number] or [email address]. We're here to assist you and ensure your experience with Splendid Trends is nothing short of excellent.
